Support

We're a small, hands-on team — you'll reach a person who knows the product.

Poulty accounts are set up with you, farm by farm — so if something isn't working, the fastest path is usually to reply to the person who onboarded you, or use the contacts below.

Email

hello@poulty.com

Best for most issues. We aim to reply within one business day.

WhatsApp / Phone

+1 (310) 561-8700

For urgent, in-the-shed problems during your working day.

When you write in, tell us

Your organisation / farm name and the email you sign in with.
Whether it's the mobile app (and iOS or Android) or the web dashboard.
What you were doing, what you expected, and what happened instead — a screenshot helps a lot.

Common questions

The app isn't syncing — did I lose my entries?

No. Poulty is offline-first: entries are saved on the device and queued. They sync automatically once the phone is back in signal. If a queue seems stuck, make sure the device has a connection, then reopen the app; if it persists, email us with the farm name and roughly when you logged the entries.

I entered a wrong number. How do I fix it?

Add a correction — Poulty keeps the original visible alongside the fix (with who and when), rather than silently overwriting it, so your history stays auditable. Your supervisor seals the day once the figures are final.

How do I get an account? There's no sign-up button.

That's intentional — we set up each account with you so your farms, houses and flock types are modelled correctly from day one. Email hello@poulty.com to book a walkthrough.

How do I delete my account or data?

Email hello@poulty.com from your account email with the subject "Account deletion request". We'll confirm and process it. If you're an employee, deleting shared operational records may need your organisation's authorisation. See our Privacy Policy for details.

Which devices are supported?

The shed app runs on iOS and Android phones (and tablets); the dashboard runs in any modern web browser.